Before starting up your HP computer it might be possible that you may come across the error message, indicating an issue with sectors, data, or physical disks on the hard drive. And if the error message displays on your screen you just have to follow some of the tips, like make an immediate backup of all important data and files or try to perform a hard drive diagnostics test to check the conditions of the hard disk drive. Here, you can also consult experts for help via our HP tech support number, where you would get instant help from the certified technicians.
Let’s check out the detail instructions to perform a hard drive diagnostic test to deal with the error message during the startup of the HP computer-
- First of all you need to turn off your computer by holding down the power button for at least five seconds.
- Next, turn the computer on and then press Esc repeatedly. Press the F2, once the menu appears.
- Here the HP computer hardware Diagnostics open, click “Component Tests” on the main menu.
- Further click “hard drive” in the component test menu and then click “Quick Test” in the Hard Drive Tests menu.
- Now, you just have to click “Run Once”
- Here, the hard drive quick test starts. In case the PC has more than one drive, simply choose the drive you want to test. Further, choose “Test All Hard Drives” to test all the hard drives.
- Once the test is complete, you will see the results on the screen. Here, test results are also available in the “Test Logos” on the main menu.
- In case, the hard drive passes the quick test, but there is still a problem with the hard drive, you need to run the “Extensive Test”.
- Eventually, if the hard drive fails one of the tests, you need to write down the failure ID; therefore you have available once you contact HP Customer Support. Here, the information would be available in “Test Logs” on the main menu.
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